These updates will be applied automatically during non-business hours. The system will be unavailable during the maintenance window shown above. No additional action is required for you to apply these updates.

To view a summary of all tickets included in this release, see Tridiuum ONE Platform 3.87 Release Notes.

User Experience

We continue to make updates that improve overall user experience.

Brand Redesign

In early 2022, Tridiuum joined forces with New Directions to transform the behavioral health system for the better. In this release, New Directions + Tridiuum will launch a new combined company name.

This shouldn’t change how you used the platform (functionality stays the same), but our platform will look a little different.

We updated the following elements to match platform redesign standards for:

• “Tridiuum” and “Tridiuum ONE” Name references

• Color Palette

• Logos

Impacted Areas

• Login pages

• Pages

• Modals

• Confirmation Screens

• Loading Banners

• Validation Messages

• Email, text and in-app notifications

• Tablet application (Tridiuum ONE Connect)

• Member Self-Serve

What has not been updated, but expected in 2023:

• Assessments sent to patients (we are maintaining the current colors to maintain accessibility, but will be working to update this to new branding that also meets accessibility).

• URLs

• Email Domains

• References to “Tridiuum” and “Tridiuum ONE” within screeners (in progress)

• Colors within Scheduling Tab for Holds, Appointments, and Availability

We will continue to make tweaks and changes to meet our new brand!

Digital Adoption

We aim to create a better user experience in Tridiuum ONE with guided walkthroughs, pop-ups and tooltips.

Brand Redesign

• Updated the following to match redesign standards:

  • info icon badge

  • guide theme

• Scheduled guides to communicate upcoming redesign of platform.

• Revised Resource Center content: module names, order, organization.

• Updated Resource Center icon and module appearance to match redesign standards.

• Updated images in onboarding series.

Guide Revisions + Updates

• In Resource Center, updated content for the following guides modules:

  • Scheduling

    • Adding Availability

    • Adding Appointments

  • Patient Profile

    • Understanding Scores

    • Scheduling Visits

• Launched monthly blog announcement to highlight for November.

• Revised tooltip to draw attention to the Resource Center after the user closes onboarding walkthrough.

• Created guide to draw attention to search bar on Scheduling page that allows users to search for other calendars in their organization.

Open

Ex. Slide 1

 

Open

Ex. Slide 2

 

Open

Ex. Slide 3

 

Open

Ex. Slide 4

 

 

Open

Ex. Slide 5

Open

Tooltip for calendar search function

Open

Updated Resource Center tooltip

General Updates

We continue to make updates that improve overall application performance and usability.

• Updated response from “Nunca” to “No” to fix Spanish translation issue for the following questions found in Substance Use v7, Substance Use v8, and Mental Health v3.

  • Has family violence (e.g., physical/sexual/psychological/emotional) been a concern for you in the past 30 days?

  • Has family violence (e.g., physical/sexual/psychological/emotional) been a concern for you since your last visit in this clinic?

• Updated banner bar for Clinical Home to include by Assessment or by Appointment, so it is clear to users which dashboard they are viewing.

• Fixed issue where patient appointment confirmation notifications had red text at bottom of message stating appointment had already been canceled or confirmed.

• Addressed error with at-home assessments appearing as “not editable” to certain patients.

• Fixed the issue where appointments get cancelled while editing a patient after changing role permissions.

• Addressed error in which providers listed with the same time slot were booked into one encounter.

• Updated check mark to be green on Manage Survey Definitions page.

• Fixed issue with “roles this role can edit/copy” appearing blank.

• Fixed issue in which Edit Appointment was not displaying where the appointment was edited in the Access Log.

• Fixed issue with flag never being checked on Monitoring Report.