These updates will be applied automatically during non-business hours. The system will be unavailable during the maintenance window shown above. No additional action is required for you to apply these updates.

To view a summary of all tickets included in this release, see Tridiuum ONE Platform 3.83 Release Notes.

Call Center and Scheduling

We continue to make improvements to our call center in screening, referrals and agent interactions.

Appointment Booking

• Enabled availability slots that are secured as a booked appointment to appear locked in scheduling module.

• Enabled availability slots to lock only when a call center agent clicks to secure it, and unlock if they close the appointment modal without booking.

User Experience

• Updated the patient confirmation page to include all health plans names selected in the patient's profile.

Open

All selected health plan names shown under Patient Profile

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All selected health plan names shown under Patient Confirmation

• Updated icons on Appointment Details for clarity around which options are disabled (darker gray indicating a selected option).

Open

Appointment Details: Original Experience

 

Open

Appointment Details: Updated Experience

 

We aim to create a better user experience in Tridiuum ONE with guided walkthroughs, pop-ups and tooltips.

New User Onboarding

• Site Navigation: updated guide (which is the first one presented to new users) to incorporate personalization (first name) and universal explanation of top navigation, settings and Resource Center.

• Clinical Home: updated guide to incorporate overview of page, assessments/alerts, filter feature and Patient Profile.

• Disabled welcome video (“Meet Sam”) and launcher guides previously deployed upon first login.

Tooltip Revision

• View Patient Info: ensured users on Patient Profile are aware of the View Patient Info link near the top of the page under the patient's name.

Resource Center

• Drafted monthly blog announcement to highlight for October (launch upcoming)

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Onboarding: Welcome walkthrough with updated look and copy

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Onboarding: Clinical Home introduction with updated look and copy

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Onboarding: Disabled welcome video and retired look/copy

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Tooltip revision: View Patient Info

Performance + User Experience

We continue to make updates that improve overall application performance and usability.

• Expanded filtering options for Manage Sites:

  • Added Internal/External column in table

  • Added filter (Timezone, External/Internal/Survey Definitions)

Open

Added filters

• Enhanced patient search functionality on the Patient List screen to properly handle names with apostrophes.

• Addressed error with View Patient Info link not opening patient details modal.

• Fixed Cancel Reason tooltip from being able to move instead of anchored to appointment.