At-Home Assessment

Button Text

We updated the button text when creating an at-home assessment from “Start” to “Send” to be more clear.

At Home Youth Assessments: Informant Mode

We previously introduced "informant mode”, which is only applicable for scheduled assessments via an API call. The Add assessment from clinical home/welcome page didn’t have the informant mode information. So by default, it always searched for full mode assessments and if one was not found, then create a new full mode assessment. In the case of a youth assessment where the proxy is in process on their assessment at the same time the patient is in process for theirs, this created a 3rd in process assessment because it didn’t recognize the informant mode of the others.

We updated clinical home to check for patient/proxy mode surveys while adding a new full mode assessment.

When adding an assessment from clinical home for a patient with multiple in progress informant mode assessments, the user is presented with a message:

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• When adding assessment from clinical home for a patient with one in progress patient only informant mode assessment, the user is presented with the usual confirm patient window and the assessment can be resumed:

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• When adding assessment from clinical home, for a patient with one in progress proxy only informant mode assessment, the user is presented with the patient window listing the proxy and their name and the assessment can be resumed:

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• Any in progress assessment can be successfully resumed from clinical home or patient profile.

Clinical Documentation

API

To improve auditing, we updated the clinical summary objects received through the Patient Details API to include the “created by” object with details of the user who created the specific clinical summary.

Editing Clinical Notes

Previously, when a provider added a note, it resumed the “in process” note of that type even if the note was started by another user. We updated the application to so that if there is an in progress note, it can only be resumed by the user that created it. If another user wants to make a note of the same type, then it will start a new note for that user. In other words, the system allows only one note per user, per note type. There can be multiple notes of a single type on a patient as long as they are associated with different users.

• Example: Patty Patient

  • On Monday, Dr Jones starts an Adult Intake Note for Patty Patient and saves the draft.

  • On Friday, Dr Smith starts an Adult Intake Note for Patty Patient and saves the draft.

  • There are two draft Adult Intake Notes for Patty: one from Dr Smith and one from Dr Jones. Dr Jones can only edit his own note and Dr Smith can only edit his own note.

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Multiple Logins

For providers that belong to multiple organizations, we have added the ability to switch accounts between organizations.

• When a user logs in with access to multiple organizations, a new section Switch Account will be shown in the gear icon.

• A green dot will be displayed against the logged in account.

• The logged in organization name will be in bold.

• The user is able to switch between the accounts by clicking on the accounts listed in the Switch Account menu.

• Only one active session for each domain can be used at a time, even if all the other sessions are displayed in the Switch Account section. The user will be asked to login again when tries to switch accounts in the same domain.

  • Scenario 1: Login to multiple domains

    1. Open Domain 1

    2. Login

    3. Close the tab.

    4. Open Domain 2

    5. Login

    6. Open the gear icon.

    7. The two accounts will be listed in the Switch Account section. 

    8. Switch between the accounts - User will be able to switch between the accounts without login.

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  • Scenario 2: Login to single domain using multiple accounts

    1. Open Domain

    2. Login as User 1

    3. Logout from the account.

    4. Login as User 2

    5. Open the gear icon.

    6. The two accounts will be listed in the Switch Account section. 

    7. Switch between the accounts - User will be able to Login each time while switching between the accounts.

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Notifications/Messaging

Patient Email Address

We removed the ability to add a space for email address fields as well as allow two periods after the @ symbol in an email address (e.g. @my.csun.edu).

We also updated the validation messaging when creating an at-home assessment from “Please select a email” to “Please enter a valid email address.” when the email address hasn’t been submitted.

Patient Phone Number Formatting

We corrected the phone number formatting on the Notifications tab when editing a patient.

Original Result

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Improved Result

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SMS/Text Phone Number

We reverted the contact number for texting from +1 855 516 0691 back to +1 844 963 3107 for whitelisting purposes.

Patient Experience: ADA Compliance

We updated the patient experience to meet WCAG 2.1 accessibility guidelines:

Bypass Blocks

Pages were missing a method to bypass blocks that repeated across pages, and navigate to the main region of the page. Users did not have a method to bypass blocks that repeated across pages, and navigate to the main region of the page. We added a role="main" attribute to the <div> that holds the main content.

Headers

Headings were not following a logical order. When heading levels are skipped or repeated, headings may be confusing users. This has been resolved to:

• remove the header, if not needed or

• change the header level order to follow a logical order

Invalid Role

The <span> tags for the Question text used an invalid role (e.g. role="text"). When elements use invalid roles, it may cause screen readers and other assistive technologies to throw errors. We removed the role="text" attribute from all question <spans> across the site.

Patient Name Validation

When adding a user, we updated the validation message to be more understandable (functionality has not changed). Last names can only contain letters, apostrophe, or hyphen.

Original Result

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Improved Result

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Performance Improvements

Improved application performance management (APM) for:

• “Add User” loading time

• In order to correctly correlate logs and APM data we added logs in context within our ruby application. This will allow easily linking amp issues and errors to the correct server and application logs.

• We updated our re-submit logic for integrations for : updating scores, generating referrals, updating barriers, creating cases.

• We updated our Ruby agent to the latest version to take full advantage of New Relic's latest features, enhancements, and important security patches.

“APM Tools are about monitoring. APM processes, which you assemble into APM services are about management of the application life cycle. If you expect to be proficient with APManagement, then your APM discipline needs to be competent with these services and their underpinning skills and processes.” – Michael J. Sydor. APM Best Practices: Realizing Application Performance Management

Scheduling

The Scheduling module permission was not hiding the Scheduling tab when set to "not permitted"; this has been corrected. Even if the Scheduling module is disabled, the user can create appointments for patients and for groups from patient profile and Manage Therapy Group page respectively.

Self-Provisioning

We have developed the functionality to allow non-enterprise clients to be able to onboard themselves to become a Tridiuum client.

This includes the following:

• New Form via Tridiuum.com website that automatically generates the organization, site, user, and applicable permissions.

• New Subscription parameters and role permissions for subscription reporting and management.

• Additional role permissions:

  • Manage Sites

  • Manage Users

  • Manage Visit Types

• Manage Subscription (coming soon)

• Billing Report (for Tridiuum personnel only)

• Overage Notification

New Form

We have implemented a new form via Tridiuum.com website that automatically generates the organization, site, and user, and applicable permissions. The form will be hosted by the Tridiuum ONE platform within an iFrame on the Tridiuum.com website. (Setting up payment will follow in the next release.)

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If a user already has a Tridiuum ONE account, we can link the accounts together by email address:

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New Role Permissions

Manage Sites

We added two new permissions to manage sites: SaaS Default and View Only (shown below).

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Manage Users

We added two new permissions to manage sites: SaaS Default and View Only (shown below).

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Manage Visit Types

We added a View Only role permission to manage visit types:

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Overage Notification

If the tier the organization has purchased has video minute or email/text notification restrictions and the organization goes over their allotted minutes/notifications, an optional notification will display in the bell notification area they will be charged an additional cost.

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Site Branding

Permissioned users now have the ability to define a site-specific Email Subject Line for Patient Communication:

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• if a subject line is given, we use this text as the email subject for all patient communication

• if a subject line is not given, we use the default subject line depending upon the “from name” configured for site or if it is not defined, we use the organizational name

• Applicable for:

  • At home assessment

  • Scheduled at home assessment

  • In person/Virtual appointment from scheduling page

  • Appointment confirmation mail from call center

  • Resend mail from patient profile

  • Resend reminder from call center

  • Video session with/without assessment

Telehealth

Screen Sharing

We previously developed screen share functionality, but was not turned on. This will now be turned on so that during a video session, patients and providers will have the ability to share their screen via the share icon. Providers will want to make sure no PHI is available (other than the patient’s) that could be unintentionally shared. 

You will be able to share:

• Entire screen

• Application window

• Chrome/FF browser tab

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Please note: Patients using an iOS device while using the Safari browser are not able to share their screen.

Tridiuum ONE Connect Native App

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