📌 Note: The Lucet (formerly Tridiuum ONE) platform knowledge base and release notes have moved.
Tridiuum Platform v3.24 Release Notes
- Jen Allegra
The information provided in this document is representative of the intended timeframe and functionality of an upcoming release to Tridiuum ONE. Tridiuum reserves the right to reprioritize, modify, or cancel the release timeframe and any of the items noted in these release notes at any time, with or without notice. These updates may be made available to different customers at different times.
Related Articles
We have modified the format of our release notes; this page is similar to previous releases where you can view a high level executive summary with an itemized list of updates.
What has changed is that the details of each new feature and enhancement can now be viewed on one page, instead of separate pages:
TRIDIUUM ONE DETAILED RELEASE NOTES (v3.24)
Executive Summary
Highlights of the release are below, with a detailed listing at the end of this document.
Messages and Notifications
Patients can be notified via text message for the following types of notifications that were previously only available via email.
- Appointments Created by the Screening Application (Call Centers)
New appointments booked through the screening application can now send appointment notifications via Text.
- At Home Assessments via Text
- Patients can receive at home assessments via text.
- Confirming Appointments via Text
Patients who receive appointment notifications via text are able to confirm or cancel their appointment.
- Patient Notification Preferences
- Since patients will be getting notifications via text message and/or email, we have added the ability to view and/or modify patient notification management on behalf of the patient. On the Patient Profile, we have added a new tab, called "Notifications".
- Patients Opting Out of Text Messages
- A patient can reply STOP to any text message to unsubscribe from text messaging notifications. The only way they can be opted back in is for the patient to reply START to the message thread. No one else can manage this on behalf of the patient. Appropriate messaging is provided in the patient profile to help guide the Tridiuum user should the patient inquire how to opt back into text messaging.
- Video Sessions via Text
Patients can receive on-demand video sessions via text.
Co-Pay Verification
In the call center workflow, an agent selects the patient’s insurance type and enter a copay amount (if not already pre-populated). We have added a call to the Experian service that will verify the patient’s current insurance, co-insurance (if applicable), and also look up and add the copay amounts at the time of booking. There is guidance text that instructs the users to confirm copay and insurance at the time of the visit via their typical insurance confirmation routes. This is because the Experian service is only checked at time of booking and insurance and copay can change between booking at the actual appointment. The copay amounts are provided as guidance, and should never be relied on for actual charges without confirmation via conventional channels.
- Language Support
- We updated the patient experience to include Spanish when launching a video session.
- Sounds
We added event sounds for Video Session sound components. Sound will be heard with the following actions:
Conference join
Enter mute
Exit mute
- Starting a Video Session for a New Patient or new to Mental Health (TPI)
- We have added a “> Video Session” icon/link near “+Add Assessment”. This will launch the same Start Video Session Dialog, but with an MRN field to search for your patient
Other
Various usability enhancements related to:
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