These updates will be applied automatically during non-business hours.  The system will be unavailable during the maintenance window shown above. No additional action is required for you to apply these updates.

Data Sharing Between Organizations

• Synchronized practitioners' availability time slots between partner organizations to enable direct booking.

  • All open time slots for practitioners will be synchronized with a given organization associate during the night so any functionality during the day is not interrupted.

• Updated the screener report to correct for fields (i.e. notes, provider details, email address) that were missing for patients booked to a provider via DSBO.

Digital Adoption

Call Center Information Icons

• Implemented in-app guides for call center agents as a non-invasive means to guide them through the screening and appointment booking process.

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Screener Guide 1

 

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Screener Guide 2

 

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Screener Guide 3

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Screener Guide 4

Group Therapy Onboarding Update

• Updated step 4 gif of Group Therapy Onboarding guide for consistency with its Add Appointment modal window update in v3.60.

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Group Therapy Onboarding Guide: Update to Step 4

Loyalty Testing

• Created method of analysis to compare user activity before and after loyalty testing for test and control groups (i.e. for Loyalty Program Celebration testing).

  • Analyzing points of data like date ranges, specific segments, time spent on app to determine the success of loyalty tests

Group Therapy

We have started foundational work to have a Group Profile dashboard for group therapy (similar to those of individual patients) where users can view all information about each participant in the group by clicking on the Group Name:

• Users can view a quick glance of each participant’s assessment results.

• Users can view and edit groups.

• Users can view group therapy appointment history under each Group Profile page’s Visits Tab (similar to how it is shown on individual patients' Patient Profiles)

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Group Profile Page

• Added ability for the Manage Therapy Groups page to be set as default homepage for users who work primarily in group therapy, or would like to automatically navigate to this dashboard

• Included any visits to Group Profiles in the Access Log

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Therapy Groups included in Default Home options

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Group Profile visits included in Access Log

• Resolved an error message that had been appearing when users tried to create an appointment for a therapy group

Original Issue

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Error message for group therapy appointment

Improved Result

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Group therapy appointment modal saves successfully

Provider Profile

Uploading Profile Images

Users only working within our web application can now upload a profile picture and other images to represent their site for the benefit of video sessions. In the My Profile modal window, users can upload their desired images to their Personal and Site information tabs.

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Upload image file to Upload Image

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Upload image file to Add Site Image

 

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Profile will be Updated with Images

 

Types of Therapy

On the provider profile, we expanded the list of options under Types of Therapy Provided to include specific distinctions for faith-based services.

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Faith-based services now listed by type/denomination

Referral Home

We made some Referral Home modifications and enhancements:

• Adjusted configurations to display referral info properly

• Prepared Referral Home to be used in a multi-client scenario

• Resolved an issue with the checkbox filters to filter the screen properly

Site Management

Because providers are able to work at multiple sites, users needed a way to verify the correct payor per each site. We have created a .csv file export that identifies key provider and payor information (like Provider Identifier Number and Provider Location, as well as a line for each site associated with a provider).

• Added a field for a 9-digit Taxpayer Identification Number (TIN) on the Manage Sites, Settings page so providers can better verify the status of payors. Users can add multiple TINs.

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Added field for TIN

User Experience Improvements

Adult Analytics Dashboard

We removed empty/extraneous columns that were appearing the Adult Analytics Dashboard .csv export file

Assessments & Screeners

We resolved an issue on an assessment in which a question about suicidal ideation was not successfully deploying in Clinician Mode.

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CSSRS-6au question now available in Clinician Mode

Autofill Functionality

• Disabled the autofill function on Add/Edit Patient modal window to resolve data entry mistakes

• Resolved issue with Scheduling in which autofill search within address field was causing incorrect data

Creating Appointments

We resolved an issue with incomplete date fields on the Create Appointment modal window.

Clinical Home

We resolved an issue on Clinical Home in which clicking the double arrow button to advance the page would crash the session.

Data Management

• Resolved an issue with unwanted merging of data

• Enhanced methods of troubleshooting edits to user records

• Improved efficiency for retrieving patient data

Notes Management

To limit which users can view the Notes tab for a given patient, we now have a Notes-viewing permissions at the role level; this previously was only a configuration at the Organizational level.

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Display Patient Notes option added to Edit Role modal window

Recurring Availability Default

For entering recurring availability, the Ends field will now default to On Date instead, prompting users to choose a date when their recurring availability should stop and prevent unwanted availability to show on their calendar for booking. Previously, the default was set to Never. Users will still be able to select Never, if wanted.

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Updated Create Availability modal window

Tridiuum ONE Connect Email/Text Requirements

Call center agents will only be required to enter an email address or phone number when booking an appointment, if an assessment is associated to the visit type or the provider uses the Tridiuum video telehealth platform.

• Email or Phone is mandatory

  • When booking an in-person or virtual appointment associated with a visit type that has a default assessment associated to it

  • When booking a virtual appointment associated with a visit type that does not have a default assessment associated to it, but the provider is using the Tridiuum video telehealth platform

• Email or Phone is not mandatory

  • When booking an in-person appointment with a visit type that does not have a default assessment associated to it

  • When booking a virtual appointment with a visit type that does not have a default assessment associated to it and the provider is not using the Tridiuum video telehealth platform