Archived - TRIDIUUM ONE CONNECT - Call Center

The Tridiuum ONE Connect Scheduling Application has been designed to provide as much information needed in a single screen by utilizing hover overs and pop-overs to display more details.

Default:

Basic Filters:

Time Filters: Providers' Morning, Afternoon, and Evening Availability will be displayed, but if the filter selects Morning, and a provider does not have any morning availability, they will be excluded.
Type Filters: Providers' In Person and Virtual Availability will be displayed, but if the filter selects virtual and a provider does not have virtual availability, they will be excluded.
Travel Radius: when ONLY virtual is selected, the travel radius filter is disregarded.
Provider: This is a type ahead field with all providers with FICOM enabled
Site: This is a type ahead field with all sites that have availability

More Filters:

Provider gender preference: will filter to all providers with that gender on the profile
Primary Language: will filter to all providers with that language on the profile
Transportation Access: will filter all providers site’s with that access on the profile
Insurance: will default to the patient’s insurance type (as selected by the user, or, if enabled, Experian)
Therapy: will filter all providers with that therapy type selected on their profiles
LBGT checkbox: will filter to all providers with that specialty selected on their profile
Requires Physical Assistance checkbox: will filter to providers' sites that have accessibility options selected other than “none”

Icon Legend

Availability

the user can scroll up and down to see the whole list of providers

each day defaults to the 7am-7pm timeframe, but allows the user to use the forward and back arrows scroll from 12am to 11pm
- - 10pm-7am should be called Overnight (not shown)
  - 7am-12pm - Morning
  - 12pm-5pm - Afternoon
  - 5pm-10pm - Evening

Available times will be in line with the hour, quarter hour, or half hour, depending on when the appointment starts

Hold Feature Booking:

Orange box signifies a held appointment that the specific patient you are booking. Select the book to see the hold appointment details. When there is a held appointment for a patient, the hold date and provider should be shown first in the list and will display as the default day.

Appointment hold hover over:

Note In-person or virtual selection can only be changed by the provider

Provider Site Tooltip:

Hovering over the site brings up the site address.

Availability Tooltip:

Hovering over the availability will display the date, day of the week and beginning and end time of the availability.

Viewing Provider Profile Information

Clicking the provider name brings up a min-display of the provider profile.

Booking an Appointment

The user selects an appointment by clicking on a populated block. When selected the user sees the Appointment Details box, this pop up displays relative to where the appointment is on the grid.

the appointment detail box allows the user to select either in person appointment or virtual, if both are available.
- if only one is available, then the selection is disabled
- on a Hold, these are disabled
- when the user hovers over the disabled field, they are shown:
  - if a hold “Held appointments can only be changed by the provider”
  - if only virtual OR in person “Availability can only be changed by the provider”
the user can select to send booking confirmation either by email, text, or both
- if email is selected, the user has to enter an email
- if text is selected, the user has to enter a valid phone number
When the user selects “Book Appointment” the user is show the booking confirmation page
The user can select the “x” or Cancel to close out of that appointment details window and select another appointment.Appointment Confirmation Options:

Note: Depending on your organizations settings, call agents will be able to send confirmations via email only or email and/or SMS text message.

Please reach out to your organization if you have questions about what options are available.

Appointment details (email only):

Appointment Details - SMS and email: