The following guide will walk you through the My Settings tab to ensure you are properly set up to receive payments from patients, set up your email and phone number to for proper communication to you, and authenticate the security of your Tridiuum ONE account.

1. From the Clinical Home, click on the gear icon in the top right corner.

Open

2. Click on My Settings.

Open

3. In My Settings, you can manage Payment, Communication, and Security.

The Payment Tab:

Manage your organization or personal payment settings to receive payment from patients directly. View this article to learn more about the payment tab: https://polarishealth.atlassian.net/wiki/spaces/TRAIN/pages/1515716663

The Communication Tab:

Set up your Tridiuum ONE communication to your preferred email and phone number in order to ensure you will be able to properly log in and receive Tridiuum ONE messages.

Setting up Email and Text Message communication:

1. Your email will automatically populate and be active to receive any communication. If you’d like to change your email for all Tridiuum ONE communications, go to My Profile to change your email.

2. Next to Text Message, add your phone number where it states “Enter cell phone number.”

3. A text message will be sent to the number provided with instructions to click on the link provided.

   • The verification link expires after 24 hours. If the user clicks on the link after it’s expired they will see a message that says “Proceed to login page” that when clicked takes them to the login page:

   • “Your verification link has expired. Please login to Tridiuum ONE using your previously verified email or phone number and resend the verification link from the My Settings menu.”

   • Clicking “Resend” resets the 24 hour timeout.

4. Click the link you received via text and your phone number is now set up to receive text communication.

The Security Tab

Manage your Multi-Factor Authentication Method (MFA) through the Security tab. Allowing Email and Text Messaging will enable you authenticate your Tridiuum ONE use from either device for your convenience.

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