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Note

The information provided in this document is representative of the intended timeframe and functionality of an upcoming release to Lucet. Lucet reserves the right to reprioritize, modify, or cancel the release timeframe and any of the items noted in these release notes at any time, with or without notice. These updates may be made available to different customers at different times.



These updates will be applied automatically during non-business hours.  The system will be unavailable during the maintenance window shown above. No additional action is required for you to apply these updates.

Hosted

On-Premise

Release Timeframe

Maintenance Window

4:00am EST - 7am EST

4:00am EST - 7am EST


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Executive Summary

Highlights of the release are below:

Call Center Update | Impacts: Call Center Users

  • Enhancement to clearing Advanced Filters on the Appointment Booking Page:

    • Call Center users were previously unable to clear single option fields when selecting Advanced Filters and instead had to reset all filtering options, forcing call center agents to remember to re-ask for filterable options or risk missing a critical option. We have added the ability to clear selections by filterable fields on booking pages by adding a “Select” option at the top of the filter selections that a user can choose to clear the previous selection.

Resource Center Updates | Impacts: Platform Users for Organizations with Access to the Resource Center

  • Update to the icon that launches the Resource Center and the alert badge within the Resource Center:

    • We have changed the icon that launches the Resource Center to a more widely recognizable symbol for self-help, and updated the alert badge within the Resource Center:

Current: Updated:

  • Reinstating the onboarding guide for multiple episodes of care:

    • Due to recent behind-the-scenes changes to the Patient Profile page, a previous guide pointing to the episodes of care dropdown on the Patient Profile if a patient generates more than one episode of care was disabled. We have reinstated this guide.

Resource Center Update | Impacts: Platform Users for Organizations with Access to the Resource Center and New Feedback Module

We have added an announcement to the Resource Center under alerts informing users of the new feedback option.

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