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The information provided in this document is representative of the intended timeframe and functionality of an upcoming release to Lucet. Lucet reserves the right to reprioritize, modify, or cancel the release timeframe and any of the items noted in these release notes at any time, with or without notice. These updates may be made available to different customers at different times. |
These updates will be applied automatically during non-business hours. The system will be unavailable during the maintenance window shown above. No additional action is required for you to apply these updates.
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Release Timeframe |
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Maintenance Window | 4:00am EST - 7am EST | N/A |
Related Articles
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Executive Summary
Highlights of the release are below:
Call Center Update | Impacts: Call Center Users*
*For certain clients only
Update to Appointment Cancellation Process for DSBO Enabled Organizations
If Data Sharing Between Organizations (DSBO) is enabled, we will only allow appointments to be cancelled in the Call Center if the appointment was first cancelled successfully in the provider’s organization through an API call. If a cancellation request is made in a DSBO enabled organization, we will first send an API request to the provider’s organization (asking the provider organization to cancel the appointment).
If the provider’s organization is successful in cancelling the appointment, then the payor organization’s Call Center can follow and cancel as well. If the provider’s organization is unsuccessful in cancelling the appointment, then the Call Center should not cancel the appointment (and throw an error message letting the user know why):
*For certain clients only
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